Many of us are frustrated by the way large organisations seem to get stuck. Even though people at every level are working really hard, somehow things do not change. I created a ‘messy map’ to make sense of my observations and shared it on Twitter. It seemed to strike a chord and generate discussions. So, I refined my scribbles into a neat graphic and decided to write this blog to provide some context and share some ideas for using this to promote some positive actions. There

It’s a year since He Died Waiting: Learning the lessons – a bereaved mother’s view of mental health service was launched. In this blog, I shall reflect on a year of change and surprises. It feels like the different threads of my life are coming together in a purposeful way. I shall begin with one of my most used quotes from the book: "Anyone who has experienced loss will find elements in my narrative to relate to. But this is not a grief story. It is a love story. The intensi